Return and Refund Policy
At Sugona, we aim to ensure you are completely satisfied with your purchase. If for any reason you receive a defective product, we have a straightforward return and refund process to help you.
Initiating a Refund and Return
If you discover that the product you received is defective, you may initiate a refund request within 2 days of receiving the item. Please contact our customer service team or use our online return portal to start the process.
Shipping the Product Back
Once your return request is approved, you will need to ship the defective product back to us. Please note that the shipping charges for returning the product will be your responsibility and are non-refundable. We recommend using a trackable shipping service to ensure that the item reaches us safely.
Processing the Return
After we receive the returned product, our team will inspect it to confirm the defect. If the defect is verified, we will process your refund or arrange for a replacement, depending on your preference and product availability.
Important Notes
- Refunds will be issued to your original method of payment once the return is approved.
- Any shipping costs you incur to send the product back to us are non-refundable.
- If you have any questions or need assistance, our customer support team is here to help.
We appreciate your understanding and are committed to making your shopping experience as smooth as possible.
Thank you for choosing Sugona!